about the project
Calgo is a Web-based software for Contact Centers, which is suitable for customer acquisition and customer service work, and also enables the management of incoming and outgoing calls for large customer services or even very small businesses. For 10 years, Calgo has been continuously adding new functions to keep up with new and new customer needs. The idea of the redesign was formulated in the head of the management as a response to the development of competitors and the increasing use of Support, the latter of which stemmed from unfavorable navigation. The software is now one of my favorite contact center solutions in Hungary with lots of new solutions.
the software
The software is used to perform Call Center tasks (making outgoing calls when the Call Center initiates calls to customers) and customer service tasks (receiving incoming calls). In the software, you can create campaigns, edit call scripts (scripts), load a phone number database, and the software manages customer campaigns, projects, and phone numbers, initiates calls, records conversations in the form of voice recordings, and includes the statistical data and content of phone conversations, tabular in form.
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